
Frequently Asked Questions
Your Queries Answered
FAQ
Our products typically have a shelf life of 24 months when stored properly in a cool, dry place.
Yes, we ship our products worldwide. Shipping costs, however, will vary depending on your location.
Once your order has been shipped, we will send you an email with the tracking information.
Yes, we are committed to providing 100% organic products, free from harmful chemicals and pesticides.
Our herbs and spices are sourced from trusted farmers who employ sustainable farming practices.
We adhere to strict quality control procedures, from farming to packaging, to ensure that our products meet the highest standards.
Yes, we use recyclable packaging materials as part of our commitment to sustainability.
Yes, you can cancel or modify your order within 24 hours of placement. Please contact our customer service team for assistance.
We accept a variety of payment methods, and bank transfers.
Our products should be stored in a cool, dry place, away from direct sunlight.
Yes, we can provide samples for some of our products. Please contact our customer service team for more information.
We occasionally run promotions that may include discounts for first-time buyers. Please subscribe to our newsletter to stay updated.
Yes, we offer a subscription service for regular deliveries. You can set your preferred frequency and modify it at any time.
You can reach our customer service team via email, phone, or our website’s contact form. We strive to respond to all inquiries within 24 hours.
No, we are committed to offering 100% non-GMO products.
Yes, you can place an order by calling our customer service line +20842172800.
Delivery times vary based on your location. Please refer to our Shipping Policy page for more details.
If your order is damaged upon receipt, please contact our customer service team immediately for assistance.
You can stay updated by subscribing to our newsletter and following us on social media.
Yes, we have a comprehensive privacy policy. We are committed to maintaining the privacy and security of our customers’ personal information.
Yes, we encourage our customers to leave reviews. Your feedback helps us improve our products and services.
Yes, we offer a range of Halal and Kosher certified products.
No, our products are free from synthetic ingredients.
The “best by” date refers to when the product is still at its best quality, while the “expiration” date warns when the product should no longer be consumed.
Yes, please contact our wholesale team for more information.
You can subscribe to our newsletter by entering your email in the newsletter sign-up box on our website. To unsubscribe, click on the “unsubscribe” link at the bottom of our emails.
If your order has not been shipped yet, please contact our customer service team immediately to change the delivery address.
Yes, we do offer expedited shipping options. You can select your preferred shipping method at checkout.
Yes, we offer volume discounts for large orders. Please contact our sales team for more information.
If you receive the wrong product, please contact our customer service team immediately for assistance.
Yes, we do offer seasonal products. Keep an eye on our website and subscribe to our newsletter to stay updated on our seasonal offerings.
Our products are carefully sourced from trusted farmers and undergo rigorous testing to ensure their quality and potency. We offer a wide range of unique spices and herbs that you may not find in a typical supermarket.
We always welcome suggestions from our customers. While we can’t guarantee that we can source every product, we will certainly consider your request and do our best to fulfill it if possible.